Diamanti naturali

General terms and conditions of business

Unless otherwise stated in writing on the invoice, all sales are final with no refunds.

Buyers have 24 hours from receipt of the product to request a return by sending an email to info@jpp-palman.com. In the event of a return, the product must be returned to DCOM within three working days.

In the event of a dispute regarding a diamond's grading by a laboratory, the diamond with all original grading information may be submitted to the Gemological Institute of America (GIA) for grading review. If the review reveals a difference of more than one level of color or clarity, the buyer will receive a refund.